Client - F

Minimum hours

Staff can be booked any period of time, though a 4 hour is the minimum charge.

Reduction in hours

Where staff are booked on a job for more than 5 hours they will be charged at 50% of the hours over and above this point. E.G. if staff are booked on an 8 hour event but only work for 6 hours clients will still be charged for 7 hours - 6 hours plus 50% of the remaining hours.

Confirmation of order

Orders will be accepted verbally or in writing. Silver Servers Ltd will confirm back the order to all clients with a booking sheet outlining all details. This booking sheet will be seen to be confirmation of the order. It is the responsibility of any clients to inform Silver Servers Ltd if they do not receive confirmation back in writing of their order within 24 hours.

Confirmation of staff hours

It is the client’s responsibility to return a signed timesheet confirming the hours worked of all staff within 48 hours of the event finishing. On those events where we have a supervisor working they will complete the timesheet and request a representative of your company to sign off the hours at the end of each day. If Silver Servers has not received the confirmed times back within 72 hours the hours the hours as confirmed by our staff at the event will be taken as final and the client will be invoiced for these amounts.

Cancellation Policy

Less than one week but more than 48 hours prior to the event - 25% of expected fees

Less than 48 hours but more than 24 hours prior to the event - 50% of expected fees

Less than 24 hours prior to the event - 100% of expected fees

Permanent Recruitment

Following are the Terms and Conditions of business for the introduction of permanent staff by Silver Servers Ltd.

For the purpose of these terms and conditions, Silver Servers Ltd will be referred to as the company. The phrasing the employer shall refer to any individual, business, firm or company who employs any applicant(s) introduced by the company. The phrasing employee shall refer to applicants introduced to the employer by the company and engaged for employment and subsequently paid by the employer. The phrasing annual salary refers to the total gross emolument payable by the employer to the employee in their first year of employment.

1. Should the employer or any of it's related or associated companies or business engage an employee for employment in any capacity after introduction by the company, a fee shall be paid by the employer to the company in accordance with the following scale:

A sum equal to 15% of any annual salary.

2. Please note that the above salary ranges are quoted as sterling and any other currencies will be converted to the relevant officially listed rate on the day of fee invoice.

3. The said fee shall be due to the company within fourteen days upon the employee commencing employment with the employer at any time after introduction by the company. The guarantee set out in clause 5 below will only be available to the employer if all fees due to the company have been discharged in full. The company reserve the right to charge interest on all overdue fees at the rate of 10% per month or part thereof on all overdue amounts both before and after judgement.

4. Should an employee employed on a permanent contract leave the employment of the employer within Twelve weeks of commencing employment, the company will persevere to replace the employee with an acceptable substitute free of charge. As an alternative the company will provide a fee refund as follows:

Period of EmploymentApplicable Refund;

Up to Four Weeks 100%

Up to Eight Weeks 50%

Up to Twelve Weeks 25%

Twelve Weeks and over 0%

5. Any application for refund by an employer should be made in writing to the company within fourteen days of the date of termination of employment. In absence of such an application being received by the company within the stated period of fourteen days, no refund shall be given. The employer should notify the company immediately of an employee terminating it's employment within 12 weeks of commencing employment, such notice to be given not later than 7 days after the employee leaves.

6. Any introduction by the company to the employer shall imply acceptance by the employer of these terms and conditions.

Casual and Contract Placements

1. Preliminary Definitions

1.1 "We or us"Silver Servers Limited of 1 York Road, Oxford, OX3 8NW

Company registration number 07060056

Registered office at 1 York Road, Headington, Oxford, OX3 8NW.

1.2"You"You, a person, firm or company engaging us to provide the Services.

1.3"Silver Servers Services"The provision by us of our Personnel for your Event and any other services that we may agree between us.

1.4"Personnel"The people that we allocate to your Event.

1.5"the Price"The price that we agree between us for the provision of the Services, which may be varied from time to time. This shall include our Personnel's travelling expenses to and from your Event.

1.6"the Deposit"The amount (if any) due and payable prior to the commencement of the Event.

1.7"the Event"The function and venue at which the Silver Servers Services are to be provided.

1.8"the Booking Request"The form detailing your details and the Event requirements as requested by you. Orders will however be accepted verbally or in writing. Silver Servers Ltd will confirm back the order to all clients with a booking sheet outlining all details. This booking sheet will be seen to be confirmation of the order. It is the responsibility of any clients to inform Silver Servers Ltd if they do not receive confirmation back in writing of their order within 24 hours.

2. Introduction

2.1 The terms and conditions ("Conditions") set out herein apply to each agreement entered into between you and us for the provision of our Personnel to an Event.

2.2 The Conditions shall apply to all agreements for the provision of Silver Servers Services to the exclusion of all other terms and conditions unless we have expressly agreed to the contrary in writing.

3. Provision of Silver Servers Services and Status

We agree: -

3.1 To provide the Services as specified on the Booking Request. Personnel shall be suitably qualified for the agreed purposes, and where required, they shall be checked for security purposes. Requests for security checks are to be requested by you, in writing and must be permissible under the Data Protection legislation. Our Personnel shall complete the Services as per Booking Request, however should the Booking Request not be accurate, Silver Servers Ltd reserves the right to charge the client reasonable charges for any work undertake by our Personnel which will be no more than 50% of the the Price.

3.2 To provide any agreed equipment as specified on the Booking Request. This shall remain our sole property. We reserve the right to re-enter the premises to collect any equipment.

3.3 We are your independent contractors. Our Personnel are not your employees. We remain responsible as employer for the payment of Personnel wages, taxes, National Insurance contributions and any other like matter.

3.4 Whilst we take every step to ensure our Personnel attend all bookings, if, due to unforeseen circumstances, our Personnel fail to attend a booking, we accept no responsibility or liability whatsoever. We will however, endeavour to provide reasonable notice to any changes or absence to our Personnel. In any event, you are advised to insure against any losses, which might result if our Personnel do not keep a booking due to ill health or some other reason. The Company in its absolute discretion may retain any deposit paid.

4. Your Obligations to our Personnel and us

You agree: -

4.1 To provide high standards of safe equipment, machinery and vehicles, safe environment, work methods, systems and workplace for all Personnel and any attending Silver Servers Ltd Supervisors.

4.2 To accurately complete time records for each member of our Personnel and return those time sheets to us within 48 hours of the Event. In doing this, you act towards us with utmost good faith. If you do not do this we will invoice you based on the information supplied by our Personnel.

4.3 To supervise the Personnel for the duration of the Event in respect of the management and completion of the agreed project. This includes the supervision of the Event site in respect of Health & Safety issues, which remain your sole province and responsibility. You are responsible for the health and safety of our Personnel when they are travelling, or providing the Silver Servers Services in conjunction with the booking, to the same extent as if our Personnel were your employees. You will maintain adequate insurance cover to underwrite your obligations to our Personnel.

4.4 To comply with all statutory requirements affecting the Event in so far as they affect Personnel and attending Silver Servers supervisors. This includes the provision of appropriate breaks, meals, drinks, and sanitation. We expect our Personnel to be afforded the respect and dignity they deserve as experienced, motivated people dedicated to your Event.

4.5 To accept full responsibility for the acts and/or omissions of our Personnel arising out of the provisions of Silver Servers Services and to be responsible for the direct control and supervision of Personnel in respect of the work (within the scope of the Silver Servers Services) at the Event.

4.6 To satisfy yourselves that Personnel are suitably trained and able to safely operate any equipment machinery and vehicles requires within the scope of the Silver Servers Services.

4.7 To insure and indemnify our Personnel and any attending Silver Servers supervisors against any injury sustained, theft or other loss of or damage to any property arising out of, or in the course of the carrying out the Services, at the Event.

4.8 If the Personnel we supply are deemed unsatisfactory, you must inform us within the first three hours of the Event stating why the person is considered to be unsatisfactory. In this case we will endeavour to send out a replacement but do not guarantee this and accept no responsibility or liability whatsoever if we are unable to do this. Complaints cannot be considered in retrospect, nor can we be held responsible for any extra expenses incurred during the Event. Whilst every effort is made to provide the highest standard of service to our clients, we cannot be there to supervise our Personnel’s conduct during an assignment.

4.9 To comprehensively insure any vehicle used by our nominated Personnel in the course of providing you with Silver Servers Services. You agree to provide on request a copy of the policy of such comprehensive insurance.

4.10 To permit us to attend the site and venue where the Event is to take place to fulfil our obligations and ensure compliance of yours.

4.11 To allow us to have access to (and to copy) records and provide us with such information as we reasonably require for ensuring compliance with any legal requirement affecting health, safety or other issues.

4.12 Not to solicit or attempt to solicit (or later recruit, hire, employ or otherwise engage) any person, who has at any time during the previous six calendar months, been a member of our Personnel attending any Event of yours (or any of the your Subsidiaries Parent or Associated Companies).

4.13 If you infringe section 4.11 you agree to pay to us a sum equal to 20% of that ex-Personnel’s then annual salary remuneration or equivalent (being not less than £2000.00) irrespective of the length of service.

4.14 All telephone bookings will be accepted as provisional until the Event is confirmed in writing. If there is a change of job specification, other than the original brief, a surcharge may be charged. All alterations to bookings must be received in writing and agreed to by duly authorised officers of Silver Servers.

5. Fees

5.1 The Price for our Services for each Event will be agreed with you prior to that Event.

5.2 We wish to ensure the safety and security of our Personnel. As such, events finishing after 23:30 will have an associated cost of no more than £13.50 for each member of Silver Servers attending the Event.

5.3 Should you not be providing a meal for Silver Servers Personnel, you must notify us when making booking. This will have an associated cost of no more than £5.00 for each member of Silver Servers Personnel attending the Event.

5.4 You agree to make payment within 14 days of the date of the invoice net of any prepaid Deposit unless by prior arrangement. Payment is defined as cleared funds into our bank account. Please note a cheque will take a period of 8 days upon receipt to clear.

5.5 If such an invoice remains unpaid after 14 days, interest shall be charged at 10% per month (or part of a month) until paid in full (whether before or after judgement).

5.6 All and any sums payable under these Conditions are currently not subject to VAT.

6. Force Majeure

6.1 We agree that each of us shall not be held liable or deemed to be in breach of these Conditions by reason of any delay in performing or failure to perform any of our obligations hereunder if the delay or failure is due to any cause beyond our reasonable control which may include without limitation an Act of God, national emergency, disruption by other hostilities, prohibitive Government regulations, substantial inclement weather, ill health or any other cause beyond our reasonable control rendering performance by us impossible, impracticable, or otherwise, such that the Services or the Event cannot reasonably be expected to take place.

6.2 Any outstanding payment at that time shall remain due and owing and shall immediately be paid.

6.3 Any release under clause 6.1 shall not affect any other outstanding liability.

7. Termination Rights (only applies before Silver Servers Services commence)

You may terminate this agreement (but only before the Silver Servers Services commence) by giving notice in writing to us. Writing includes e-mail, facsimile transmission and similar means of communication provided they are intended and are likely to come to our prompt attention. Termination charges are payable as follows: -

7.1 If notice is given within one week and 48 hours a termination charge of 25% of the Price shall become due (minimum charge being 4 hours per individual Personnel).

7.2 If the notice of cancellation is given between 48 hours and 24 hours of the booked start time a termination charge of 50% the total Price shall become due (minimum charge being 4 hours per individual Personnel).

7.3 If the notice of cancellation is given within 24 hours of the booked start time a termination charge of the total Price of the event shall become due.

7.4 If at the start of an assignment, you decide to turn one of our members of staff away without just cause once they have arrived on Site you will be charged the full Price unless that staff member was late or not dressed appropriately.

8. Liability

8.1 Materials, equipment, vehicles or property belonging to you which have been made available to us or the Personnel to enable the Services to be performed will at all times remain at your sole and entire risk and we will not accept any liability for them.

8.2 We accept no responsibility or liability whatsoever for any direct, special or consequential loss or other damages howsoever cause or any liability arising from the provision of our Services except in the case of personal injury or death caused solely by our negligence.

8.3 In the event we are found liable, our liability shall be limited to the Price, which has been invoiced in respect of that particular Event (excluding travel expenses).

9. Data Protection Act

Preservation of your privacy is important to us and we process all information and data in accordance with the provisions of the Data Protection Act 1998.

10. Agreement

By accepting a quote or making a booking you agree to our Terms and Conditions as above.

OXFORD

01865

595261

Silver Servers Group